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Full-time Customer Support Agent (m/f) Fluent in French -Urgent!

HR Profiler / Lisboa

Are you looking for a career that boasts opportunity and a great work environment? Do you know how to make customers happy? Does growing a business sound like a great way to spend your time? Then we just might be looking for you.

Customer Support Agent (m/f) Fluent in French

Essential duties and responsibilities may include, but are not limited to:

• Attracts potential customers by answering product and service questions; suggesting information about other products and services
• Opens customer accounts by recording account information
• Maintains customer records by updating account information
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Maintains financial accounts by processing customer adjustments
• Recommends potential products or services to management by collecting customer information and analyzing customer needs
• Prepares product or service reports by collecting and analyzing customer information
• Contributes to team effort by accomplishing related results as needed


• Fluent in French and English (mandatory)

• Customer service and / or call center experience

• Customer service skills and ability to respond courteously to all customers

• Excellent communication skills, particularly telephone communication skills

• Problem-solving skills

• Knowledge of company and department procedures and ability to communicate that knowledge clearly

• Ability to learn new and changing information to be communicated; ability to recall and explain changes
• Motivated go-getter who can keep up with the fast pace of a rapidly growing startup

What we offer:

• Full time position;
• Possibility to participate in a growing project;
• Good career prospects in a company which rewards employees with commitment and passion;
• Good salary conditions;
• Work place: Lisbon

If you are looking for a new challenge in an international environment, please send your updated CV in English to: with the reference FR_AR

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Publicado em 07-11-2014
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